*Did I do something wrong that is turning customers away?
*How many people view the site and versus how many actually buy something?
*What can I change to improve my sales?

These questions, and more, can be answered by analyzing the log files kept by most web servers and hosts. You may or may not have access to these files, depending upon your host's setup. Here at Aaronz WebWorkz, your files are located on the /log directory of your website space. You can access them through FTP. Better yet, if you're a newsletter subscriber and hosted by Aaronz WebWorkz, ask how you can get your log analysis done once a month for FREE.

If you do not have access to your log files because of your current host's restrictions or setup, then you have the alternative of setting up a "free" tracking service. Be careful, however, as the statistics shown there can usually be viewed by anyone and are not always as in-depth or accurate as they could be. Plus they usually involve adding a new button or logo to your website to advertise for the free service provider.

If you have access to your raw logs, you can use software which will analyze these log files for you and give you a breakdown of statistics for the site. These programs are not always cheap. Generally, you get what you pay for. I have tried several "free" or very inexpensive ones and found them all to be lacking in some way or another. I finally spent the money ($100) and bought software that does the job efficiently and very well. I use "Open Web Scope" software, which can be found by going to:
http://openwebscope.com/Default.asp?vid=258

As a quick run-down of what can be seen in your Web logs and the power they will give you, here are a few basic features of most web log analysis:

"Unique Visitors"
This is the number of visitors which have accessed the website each day, week, and/or month (depending on your software). This tells you how many visitors have accessed your site and does not include people who visited more than once during the time period measured. This is an important number and, by itself, is enough to set you on fire as you begin seeing how many visitors versus sales you're making. Most logs measure unique visitors per day by default.

"Hits" & "Unique Hits"
This term should not be confused with "Unique Visitors" (above). "Hits" are a measure of how often something has been accessed, regardless of who accessed it when. So someone accessing your site several times a day will be counted each time they access each file and page of your site (a page could include fifteen or more images, all counted as hits!). Similarly, a "Unique Hits" measurement records the same number, but only once per visitor per time period (see "Unique Visitors" above). These numbers are nearly useless except as a basic measure of your site's activity. If you are worried about page loading times, however, this number for each page can tell you where you could possibly optimize to limit the number of "hits" per page (the more hits, the longer it takes for the page to load).

"Referring Sites" or "Referral URLs"
This is a great piece of information. Some logs give the last ten while others track all of them. The best ones give you the top ten followed by a complete list. The top ten are, of course, of main interest because these are the sites or IP addresses (if they cannot be resolved to a website address) that refer to your site most often. Usually they will be search engines, affiliate sites, or similar places. Most of these links refer directly to the web page the users were sent from so you can visit them yourself. Additionally, this will give you an idea of the keywords being used to access your site.

"Errors Reported"
This is another great tool for site optimization. These errors are usually nondescript and mean nothing to you - especially server-type errors such as "Cached reload" or similar. However, if you notice a lot of "Page Not Found" or "404" errors listed, you may need to double-check your site's links as something may be wrong!

"Days of the Week"
This is another useful tidbit of information as it tells you when your site is accessed most often. It usually includes the time of day as well. This also tells you the best day for updates (the day before the most popular day, obviously) and the best day to include incentives or promotions on your site.